IMPROVE - Toolkit for Outsourced HR Partners

IMPROVE Online Learning Platform Toolkit for Outsourced HR Partners

“Given that employee retention, Learning & Development, performance management, succession, talent management are all linked in an SME, there is a huge value in a trusted Outsourced HR partner providing a full-service package to its customers.”

Developing your relationship with your customer is at the heart of a successful business. A SME business owner wants to succeed and needs to be able to rely upon their vital partners to grow with them as they grow and develop. For many Outsourced HR companies that means developing new products and services to support their clients. This is where adding in Learning & Development makes perfect sense.

Here are some useful tips to consider when developing your customer.

Identify needs: can you see where the business, its people, processes would benefit from development? If so, make the recommendation. Always have evidence, and always link it to a solution you can provide and what it will cost to provide a return on investment for the business owner. L&D delivers people development needs, not just in identifying them, but also in delivering the change in people.

Know the owner’s goals: too often outsourced HR partner focus on operational needs, the doing, but increasingly business owners want trusted advice on ideas and thoughts. By providing customers with advice on their business goals and how you can support them and achieve them.    

Work with them to develop their business strategy:  include how you can support them at board level. This moves your relationship with your customer from that of an operational and transactional one to a strategic connection changing your relationship.

Bundle your offering: develop your model of support to provide the customer with everything they need that you can support as an Outsourced HR partner. The more you offer, the more you are valued. The more you offer, the more you can deliver. The more you do, the more you achieve. 

Resource provision: for SME’s to grow and develop cost-effective resource provision is at the heart of people development. Leaders and employees want resources at their finger-tips. And IMPROVE provides an ideal resource platform to learn what they need when they need it, wherever they are.

Moving your support model: change from hourly charging or transactional pricing model to one of a Value-Added Partner. This strategic shift moves the relationship from transactional to a partnership.  

So what’s in it for you?: working with clients at the board level rather than at the transactional level changes the nature of your business. Delivering L&D allows your business to grow and develop to keep pace with your top clients.

The more you offer the more you can deliver: in people development offering an online Managed Learning Service you are able to provide huge value through an online service, with a cost-effective online back-office in IMPROVE online learning platform.    

• You can plan and measure success.
• You can monitor and control
• You can offer resources and support

Growing your Outsourced HR business: starts with developing the full potential with and within your existing customers, so start by becoming an IMPROVE partner and develop your customer’s’ most valuable assets and your business at the same time.